Frequently Asked Questions

We are pleased to help you

Find answers to your questions here, from info on your journey to the Club Med package, special requirements and more.

1 - Questions about Club Med

2 - Questions about your stay

Your online payment guide

Here are simple steps to processing your payment through your customer account
Find out more

Discover our resorts:

See all resorts

3 - Questions about Customer Account

An issue on your Customer Account?

Check our help page to answer your question related to our online Customer Account.


If you do not find an answer, do not hesitate to contact us at 03-2053 1888, at your disposal from:
Monday to Saturday (including public holidays): 09:00 - 18:30
Closed on Sunday


or contact us via WhatsApp.


View more Customer Account FAQ

4 - Questions about ski equipment

Discover our resorts

See all resorts

Find out more about Club Med

Popular resorts