Sahoro Hokkaido Japan

Really nice stay, clean, pool was great with jaccuzi and table tennis tables. Reception not very efficient as they will serve you and then go and do another task like photocopy passports before finishing your task. Our beds did not get made and I asked at reception if room service makes the beds with reception not knowing if they do. As it is a family club med not sure why you should have to pay for a toboggan. Should be a coffee machine for out of hours access especially when you are up early in the morning. There is a vending coffee machine. Welcome brief did not advise but there is a paid laundry, shuttle bus into town. Not sure why you have to pick up you ski passes at night when they should be issued during the welcome brief. Was advised to book ski classes at a certain time but when we went was just issued a QR code to do it which could have been part of the welcome brief. Good size rooms and great views. Lots of snow.

I had Shigeru-san for beginner snowboarding and really enjoyed it. He is detailed in explaining techniques and body positioning. Also very patient and encouraging when guiding us beginners to try. Overall very good experience.

Had a bad experience with a couple of the instructors that turned me and my family off lessons. After reluctantly decided to give lessons another chance, I wasn't disappointed. Instructor Tamaki was extremely patient, funny and all around a good ski instructor. My last instructors made me fearful of one of the hills and when I panicked or cried, he waited and helped me calm down each time. I never once felt judged for being scared or needing a break down the slope. His teaching methods were also extremely effective. He'd give us all one thing to focus on and once we had mastered that, he'd add on a little more. All around, great teacher and guy. Thank you for saving my skiing experience Tamaki :)

Ski lessons I had were excellent. Namik, Alicia and Diego are great ski instructors. Resort staffs are very helpful and efficient. There are not many people so there is no need to queue for lifts and a gondola - love it. Slope conditions are also nice. Average temperature around - 5C, it was great skiing weather all week.

We had an awesome stay at Club Med Sahoro. The ski team was outstanding and truly made our experience unforgettable.
A huge thank you to Stefan, the Ski Director, along with his assistant directors Zsofi, Dan G, and Gus—every request we had was handled seamlessly and with genuine care.
The ski instructors were fantastic. Luca, Mercedes, KH, and Jardine went above and beyond in looking after my daughter, who joined the adult group lessons. They made sure she was supported, included, and well cared for at all times, which gave us great peace of mind.
We were also incredibly impressed by the wider instructor team: Manu, Felipe, Edu, Miguel, Figo, Max G, Will, Asgard, Harmony, Kitty, Emily, Daf, Ellie, Charlie, Grace, Alicia, and Stefano. Their professionalism, energy, and passion for skiing truly stood out and made every day on the slopes fun and memorable. Under their guidance, my wife and I were able to learn the skill of carving on a snowboard.
We would also like to extend a special thank you to the ski pro shop team, including Emily, Chris, Seth, Josh, Charles, Luke, Sam, and Maxime. They made the ski hire process for our daughter incredibly easy and were extremely helpful with waxing our snowboards and adjusting our bindings. Beyond their friendliness, their technical knowledge really stood out—especially their expertise in snowboard binding angles, which made a noticeable difference to our riding.
Last but not least, a heartfelt thank you to Haily, CDV of Sahoro. She is incredibly welcoming and has led the GO and GE teams with excellence and warmth.
An exceptional ski team and a truly wonderful experience—thank you, Club Med Sahoro. We can’t wait for our next Club Med adventure!