Pragelato Sestriere Italy

My friend and I had a wonderful experience at the resort.
A special thank you to Hugo for being consistently present and overseeing activities throughout the day, to DJ Jeremy for the great music all week, and to Marco, my ski instructor, who was exceptionally thoughtful and patient with our group. Their efforts truly made my vacation memorable.
There are, however, a few areas that would benefit from improvement, particularly the check-out process and airport shuttle arrangements. The luggage pickup on the morning of departure was disorganized, and the instructions provided were unclear. We were told to leave our luggage outside the room for collection, but this did not occur. Instead, we had to bring everything downstairs ourselves and make several calls before staff assisted, ultimately handing the luggage over in person.
We were then instructed to wait in the main chalet while staff loaded the luggage onto the bus. This also did not happen, and we ended up carrying our own luggage, with some items nearly being left behind. There was also confusion regarding bus assignments, as no one seemed to know which guests were assigned to which bus.
At the airport, we were dropped off at the arrivals level, where luggage carts were not available. We had to wait approximately 45 minutes for an elevator to reach departures, which added unnecessary stress to the process.
Additionally, the flights booked through Club Med were misrepresented as direct flights. In reality, both our arrival to Milan and our return to Toronto involved connections. On both journeys, we had a very tight connection in Montreal, requiring us to literally run across the terminal to avoid missing the flight. This was particularly frustrating, as we had specifically chosen and paid for direct flights to avoid this exact situation, based on a similar experience during a previous Club Med ski trip last year. Overall, while the resort experience itself was excellent, improvements to departure logistics and travel arrangements would significantly enhance the overall guest experience.

We had the most amazing stay at Club Med Pragelato! From the moment we arrived, every staff member we encountered was incredibly welcoming, gracious, and attentive. The level of hospitality truly made our trip special.

A special thank you to the wonderful team at the bar—Enzo, Manon, Julie, Rachel, and Tristan—who were always so friendly and made every visit fun and memorable.

We were also lucky to have outstanding ski instructors. Jerard (Level 3) and Umberto (Level 2) made skiing the mountain such an incredible experience for us. They were patient, supportive, attentive, and truly passionate about teaching, which made us feel confident and excited to improve every day.

The entire experience exceeded our expectations. This is truly a special place, and we cannot wait to come back!

The whole Club Med experience (first ever) was very good. All the staff were friendly and always visible. Hugo was amazing as was his team. Ambience in the restaurant and smaller bar were very good. Would of been nice to have a few log fires for that wintery, snowy feel. The room was lovely and maintained. Always plenty of towels. The main bar needed a bit of updating and a couple of nights in the buffet restaurant were average. So close to the gondola and the home bound red run. Ski guide/instructor Antonio and Simone were brilliant. All in all we had a great holiday, would do a club med again and would recommend. OH and the ability to eat on the mountain is a massive well done. This makes you stand out from the crowd.......excellent