Cancún Mexico

We just visited ClubMed in Cancun. Beautiful beaches and no fights to find chairs on the first raw even late in the morning. But the best part is the people. We met two amazing administrators here. Jasmine works on the front desk and David works in the boutique. Jasmine is everywhere. She has such amazing personality and took such good care of us. I am grateful. The buildings are older and surviving is sparse. There are two restaurants and a cafeteria. We mostly ate in the Cafeteria and it was adequate for our needs. Don’t forget to get bug spray you will need it. We have enjoyed our low key, relaxed vacation here.

A wonderful family summer vacation. From the moment we arrived at the Club till we left. An excellent designed club with a wide variety of activities for all ages and an outstanding service. We would like to ghent the reception team and specially Felipe who dedicated so much time to us. A very professional person. See you
soon Felipe!

Pickleball and the water park will become their biggest attractions as the sport become more widespread and the next generation of our Club Med "kids" grow up and have children of their own!

Club Med needs to remember that their most unique selling proposition is the GO Chief of the Village and GO Team members interacting with the GMs. During the more than two decades we've been going, we've met so many great and memorable Chiefs of the Village. A great Chief made it his/her mission to know the guests by interacting and being visible. He/she would greet or eat with guests during lunch or dinner (sometimes even breakfast), do Crazy Signs, introduce every Show Time, did the Welcome meeting to newly arrived guests, etc.

At this Club Med Cancun, we NEVER SAW nor MET the Chief of the Village named Juan Luis (?) during our entire trip! We had to look up his/her name in the wall to know if there was one functioning Chief.

His staff gave excuses such as 1) he's probably at the office doing paperwork (really? does he not know how to delegate even for an hour?); 2) it's low season so there aren't too many guests (what are we then?) and 3) he's giving the chance to potential Chief of the Village trainees to get on the job training (still unacceptable excuse as he could make himself known even once. In fact, the best training for potential Chiefs would be to shadow him, leading by example).

The best Chiefs of the Village had "Call Names" (nicknames given by the guests and the GO Team members because they were true mentors). Two decades later, we still remember "Teach" from CM Ixtapa, the "Marrakesh Lady" from CM Turks and Caicos, the "Belgian" from CM Huatulco --- their common trait was their VISIBILITY during the morning walks, lunchtime activities, introductions during Show Time, and Crazy Signs. They were the embodiment of Club Med and we miss them big time!

We had a great time with family and friends. The service, food, and show were excellent throughout. We had a great time. The GOs were very attentive, especially Chrislove.